By JKNewsMedia
COMPENSATION FOR subscribers affected by poor network quality will be implemented following a directive issued by the Nigerian Communications Commission to mobile network operators.
JKNewsMedia.com reports that MTN Nigeria Communications (MTN) announced in a statement that customers in affected areas where service shortfalls were recorded will receive compensation covering the periods of November, December and January.
The company stated that all eligible subscribers in impacted locations will be compensated in line with the framework approved by the regulator.
“All consumers within the affected areas where service shortfalls were recorded will receive compensation for the operating periods of November, December, and January, in accordance with the applicable framework,” MTN stated.
Executive Vice-Chairman, Nigerian Communications Commission (NCC), Dr Aminu Maida, said at an interactive session with journalists that subscribers will start receiving compensation from telecommunications companies from Friday, April 24, 2026.
He stated that compensation will be provided in the form of airtime to affected customers.
Also, MTN said beyond the immediate compensation exercise, it will focus on improving service delivery and reducing disruptions through an aggressive capital expenditure programme aimed at strengthening network quality and capacity.
The company stated that planned interventions include accelerated infrastructure upgrades to support rising demand for data and voice services, stronger network resilience measures and closer collaboration with tower infrastructure providers.
The statement also cited environmental and third party disruptions as factors affecting network uptime.
“While calling on consumers to understand that we are operating within the larger ecosystem, fraught with challenges that are mostly outside our control, we remain steadfast and fully committed to working closely with our tower providers, NCC and other stakeholders including law enforcement agencies,” MTN said.
The Commission, in a statement released by its Head of Public Affairs, Mrs Nnenna Ukoha, said it has directed mobile network operators to compensate subscribers in areas where network quality falls below prescribed standards.
It stated that the directive forms part of a broader regulatory approach aimed at placing consumers at the centre of Nigeria’s telecommunications ecosystem.
Also, JKNewsMedia.com reports that the Commission noted that telecommunications services play a critical role in economic activities, social interaction and access to digital opportunities.
“When service quality is poor, the consequences affect productivity, commercial activities, and even public confidence in our communications system,” the Commission stated.
The regulator added that the compensation policy is designed to complement existing measures to monitor service quality and enforce performance standards across the sector.
It says the directive marks a shift in how the Commission addresses service quality, as it previously imposed fines on operators that failed to meet service quality indicators.
Furthermore, the Commission noted that operators face challenges affecting service delivery, including fibre cuts, with an average of 1,100 fibre cuts recorded every week.
—
Do you have a news tip for JKNewsMedia.com? Please copy and email us at jkmediapress@gmail.com.
